CDD: How Well Are You Talking To Your Customers?

White Paper
Installation & Configuration
Release Management
Example CDD Project
Support

Related Resources:
CDD home-page at sourceforge.net simontuffs.com home-page licensing information contact us SourceForge.net home-page FFDB Logo
Copyright P. Simon Tuffs, 2004. All Rights Reserved.CDD Version 0.1.0, PHP Version 8.2.12

CDD: How Well Are You Talking To Your Customers?

by P. Simon Tuffs, Software Architect and Consultant (www.simontuffs.com).


2005-02-02: the recent cosmetic "fread" problems with the CDD project were caused by the upgrade to PHP at the sourceforge.net site. Thanks to those who pointed them out.

Introduction

As an open-source developer one of the frustrations I face is connecting with my customers. Thousands of people may download the code, but I only hear from them when there is a problem. There are two ways that I want to interact with my users: How hard could this be? Well, as I discovered, there isn't much in the way of simple infrastructure to automate these seemingly obvious goals. You can get complex and use Bugzilla or one of the other bug-tracking tools, but what if you want a system that doesn't need a relational database, and is simple to install and administrate?

So I decided to build one, and CDD (Customer Driven Development) is the result. CDD lets your customers tell you what's important to them, and lets you tell your customers when its done. Thats it! If you need more, other CRM tools (such as Bugzilla) are your next step.

Time for a Bootstrap!

Notice: Due to changes in the Sourceforge web-hosting this demonstration is currently offline. We are working to resolve the issues.